JOB DETAILS
TITLE: Systems Analyst - Migration
DURATION: 1 Year, Fixed Term Contract
SALARY: € *,**Apply on the
website**-€ *, *
This role is assigned to the Job Family of: Coordinator. The Irish Red
Cross has 6 Job Families: Secretary General; Senior Manager;
Programme/Project Manager; Coordinator; Development & Admin;
Administration.
REPORTING TO: IT Manager
BACKGROUND INFORMATION
The Irish Red Cross Society (IRC) is part of the world’s largest
independent humanitarian network, the International Red Cross and Red
Crescent Movement. The IRC is committed to and bound by, its
Fundamental Principles of Humanity, Impartiality, Neutrality,
Independence, Voluntary Service, Unity and Universality. The vision of
the Irish Red Cross is to be a leading humanitarian organisation,
providing impartial services and support to vulnerable communities
both at home and abroad. Our mission is to identify and deliver
humanitarian assistance to those who are most in need.
Migration is a priority focus for the Red Cross and Red Crescent
Movement internationally as well as for the IRC in Ireland. Ireland,
along with other countries, has experienced considerably more inward
migration in recent years from people in need of protection and, as a
result, is challenged to respond with appropriate supports for all
affected. The IRC has worked on migration for several years and is
considered a key actor in responding to the humanitarian needs of
refugees/migrants seeking protection, with programming in the areas of
resettlement and responding to the Ukraine crisis, among others.
SUMMARY OF ROLE
As part of its work, the IRC works with people who pledge their
accommodation to house Programme refugees and people granted temporary
protection in Ireland.
The Systems Analyst will support the ongoing development of the
Pledges Customer Relationship Management (CRM) system which seeks to
match people providing pledged (offers of) accommodation with
beneficiaries and provide technical support to both internal and
external users. The postholder will collaborate with various business
functions within the Migration Department to develop technical
solutions that meet the evolving needs of our Programmes and will be
responsible for a wide range of duties that include systems
configuration, administration and quality assurance testing. In
addition, the Systems Analyst will provide technical support, training
and IEC materials across a range of tools and applications.
ROLE RESPONSIBILITIES
_SYSTEMS_
* Develop solutions across the Microsoft Power Platform, customising
the CRM in Dynamics *, Power Apps and Power
Automate and updating Power Pages as required.
* Work closely with the other functions within the Migration
Department to understand business requirements, review, analyse and
document processes and ensure system functionality is fit for business
needs.
* Optimise and systemise processes and create and maintain
automations and workflows.
* Maintain administrative oversight of our CRM and work closely with
the Compliance function to ensure best practises in data governance,
user management and database security are followed and implemented.
* Provide front-line technical support to users across all
organisations working on the CRM and internal support across a range
of applications including; Microsoft Dynamics, SharePoint, Power BI,
Power Apps, Salesforce, WordPress and DocuSign.
* Provide regular trainings to various internal and external
audiences and ensure all systems have effective supporting IEC
materials.
_IT SUPPORT_
* Provide general IT support, ensuring availability of IT services
to users.
* Respond to Migration IT support requests in a timely manner.
* Set up laptops, install and configure appropriate software and set
up workstations with necessary peripheral devices (printers etc.)
* Troubleshoot issues and problems as they arise in various tools,
devices and applications.
_ORGANISATIONAL_
* Work actively towards the achievement of the Irish Red Cross
goals.
* Undertake training and development as required
* Abide by and uphold the Principles of the International Red Cross
Red Crescent Movement.
* Undertake any other reasonable work-related duties and
responsibilities assigned by the relevant line manager that are
consistent with the nature of the job and level of responsibility.
ROLE REQUIREMENTS
ESSENTIAL CRITERIA
* Strong analytical and problem-solving skills.
* Excellent communication skills.
* Can work well independently and in a team.
* Understanding of data governance principles.
* Skilled in process mapping, analysis, and documentation
* Qualification to degree level.
* 3+ years’ experience in a similar role with technical knowledge
of the following;
* Microsoft Dynamics *
* Microsoft Power Apps
* Microsoft Power Automate
* Microsoft SharePoint
* Microsoft Excel
* Microsoft *, MFA and Group Administration
* Microsoft SharePoint
* Strong CRM & Database experience
DESIRABLE CRITERIA
* Proficiency in Microsoft Power BI
* Proficiency in Microsoft Power Pages
* Knowledge of AWS security, Lightsail, EC2
* Knowledge of WordPress
* Knowledge of Salesforce
* Knowledge of Linux
* Proficient in lean methodologies and process automation
* Experience in the NGO/ Charity sector
FURTHER INFORMATION
The Irish Red Cross is an equal opportunities employer. We value
diversity and aspire to reflect this in our workforce. We welcome
applications for people from all sections of the community,
irrespective of gender, civil status, family status, sexual
orientation, religion, age, disability, race or membership of the
Traveller community. This role requires applicants to have the right
to work in Ireland.
APPLICATION PROCESS
To apply for this role, please forward a copy of your CV, together
with a cover letter setting out how you meet the essential and
desirable criteria for this role to: *
Your email should contain Systems Analyst – Migration in the subject
line. Applications should be in .pdf or MS Word format, and with file
names in the following format:
The closing date for applications is 6pm *
August *
Shortlisting for interview will be on the basis of the essential and
desirable criteria for this role. It is intended to hold initial
interviews for this role on the week commencing **Apply on the
website** August *. Please note that there may
be a second round of interviews.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
